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FAQs

Where do you Ship & What are your Shipping costs and Delivery times?

Please see our Shipping & Delivery page for detailed shipping information including shipping costs and delivery times for your country.

Can I Return or Exchange an Item? 

We offer a full refund on regular priced items within 10-days of receiving your order. When returning your item(s), you will be responsible for the return shipping costs. If you are unhappy with your order, we encourage you to contact us, so that we may resolve the issue with your item. We currently do not accept returns or exchanges on sale items. 

Please see our Returns Policy for more detailed information.

From where do you fulfill your Orders?

Currently, our suppliers and fulfillment centers are based in China. All orders are sent directly from our suppliers in China using e-packet shipping. This is one of many ways we can provide you with great quality products at reasonable prices.  

Will my order be shipped in multiple parcels?

If you order 2 or more items, your Order may be fulfilled in multiple shipments.

Will I have to pay customs fees?

We are confident you will not incur customs fees. However, in the event that duties, taxes, or customs fees are required upon receipt of your Order, you will be responsible to pay the balance. Get Collar is not responsible for any duties, taxes or customs fees.

How secure is your payment process?

We process your payment using the Stripe Payment Gateway. Stripe is currently used by companies such as Facebook, Kickstarter, Target, and more. They are certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously. All payments are verified by Stripe to prevent fraud. 

What are my payment options?

We accept payments by PayPal, Visa, Mastercard, American Express and Apple Pay.

How do I track my parcel?

If your country qualifies for Tracked Shipping (see our Shipping & Delivery page), we will email your tracking number within approximately 10 business days of placing your Order. You can track your order on our Order Tracking page.

Please note that the Tracking Number can take a few days to load on to the system. If no information about your Order is displayed, do not be worried. We advise to track the order again in a few days' time. 

Can I amend my order?

Please contact us as soon as possible if you wish to amend your Order. If your Order has not yet been shipped, we may be able to accommodate your request. However, we cannot guarantee any changes can be made. It is your responsibility to ensure you check out the correct items and enter the correct shipping information. 

What if I received a faulty item?

The utmost care is taken to ensure you receive a quality product. However, if you have received a faulty item, please contact one of our customer service representatives at info@getcollar.com within 10-days of receiving your order.

How do I find the right size for my pet?

Please see detailed Sizing Instructions on our Size Charts page to find the perfect fit for your pet.

How should I wash my product?  

Our collars, harness and leashes are machine washable on a delicate cycle. When washing a collar and bow tie set, we recommend removing the bow tie from the collar and rinsing it with water and mild soap. Bow ties are not machine washable.

What materials are your products?

All our products are made from 100% cotton. Most of our collars have a metal buckle and a welded stainless steel D-ring and strap adjuster. Some include a strong plastic buckle instead of a metal one. The collar is looped through the steel D-ring and is box stitched back onto itself for extra strength. 

Cotton spreading is used inside our collars, harnesses and leashes giving them a nice padded feel. The bow ties we carry are hand sewn and attach to any collar with elastic straps. Our bow ties are traditional double bow ties giving them a high quality appearance and feel.


Disclaimer
In no case shall Get Collar be liable for any injury, loss, or claims arising from your use of any of our products. We assume no responsibility and advocate responsible use of our products.

Please read our entire disclaimer in our Terms of Service:
Section 13 - Disclaimer of Warranties; Limitation of Liability

Safe Use Recommendations
We want you and your pet to be safe. Please review our safe use recommendations: 

  1. Always examine our product is in working order and free of damage before use. At minimum, inspect collar buckles and D-rings, leash spring hooks, any plastic rings and connections, and examine all products for any torn fabric. If any part of the product is damaged, do not use the product. 
  2. Please do not leave your pet unattended while wearing our collars, harnesses, or leashes. 
  3. If your pet is prone to pulling excessively hard or frequently pulls while wearing a collar, harness or leash, we advise you seek out other specialized and appropriate collars, harnesses and leashes.  
  4. Do not leave our collars, bow ties, harnesses or leashes and any attached dog tags or other attached accessories within reach of your pet while your pet is not wearing our products.