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Returns Policy

Returns & Exchanges
We offer a full refund on regular priced items within 10-days of receiving your order. To be eligible for a full refund within this time, your item(s) must be returned to us unused, free of damage, and in the original packaging. When returning your item, you will be responsible for the return shipping costs.

On Sale Items
We currently do not accept returns or exchanges on sale items. 

Defective Items 
The utmost care is taken to ensure you receive a quality product. However, if you have received an item that has a manufacturer defect, please contact one of our customer service representatives at info@getcollar.com within 10-days of receiving your order. 

Returns & Refunds Procedure

  1. Contact us at info@getcollar.com requesting to return your item(s). Please provide us the following information in your email:
    • Your name and order number.
    • The item(s) you are returning.
    • For each item your wish to return, please provide the reason for the return.
  2. We will notify you by email of your eligibility for a return and refund or partial refund and provide you with the return mailing address.
  3. Mail your item(s) to the address we provide to you in our e-mail response. You will be responsible for return shipping costs.

Once your item is received and inspected, we will notify you by email. If your item meets our return requirements, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Refund processing times will vary depending on your card issuer’s policies.

Late or missing refunds 
If you have not received a refund yet, first contact your credit card company and bank. It may take some time before your refund is officially posted since there is some processing time.

If after contacting your bank and credit card company, you have still have not received your refund, please contact one of our customer service representatives at info@getcollar.com.

Size Charts

Our collars are adjustable in length to find that perfect fit for your pet. Please note that wider collars are fitted with larger buckles. 
To find your pets' collar size, measure the circumference of your pets' neck with room for two fingers and select the appropriate size from the table below. 

Collars

Size
Length
Width
XS 8-12" 5/8"
S 10-16" 4/5"
M 12-22" 1.0"
L 16-26" 1.2"
XL 16-26" 1.5"

All our bow ties are packaged with a collar.  The bow tie size is matched to your collar size.
To find the right bow tie for your pet, simply select a collar size and see the corresponding bow tie size in the table below.
We recommend using a measuring tape adjusted to the bow tie's length to see if it will suit your pet.

Bow Ties

Size
Length
Width
XS 3.25" 1.75"
S - M 4.90'' 2.28''
L - XL 5.25" 2.75"

Our harnesses are adjustable in size around the neck, the body, and below the chest.
Please see our harness sizes and sizing instructions below.

Harnesses

Size
Neck
Girth
Chest
S 10-15" 14-20" 4-5"
M 14-22" 17-26" 5-6"
L 18-28" 22-33" 6.5-9"

Harness Sizing Instructions

Leashes

Size
Length
Width
XS 4 ft. 5/8"
S 4 ft. 4/5"
M / L / XL 5 ft. 1.0"